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eGovernment Benchmark 2016 A turning point for eGovernment development in Europe?

  • Cap Gemini Sogeti (Firm)‪
  • Cap Gemini Ernst & Young‪
  • Comisión Europea
  • Comisión Europea. Dirección General de Redes de Comunicación, Contenido y Tecnologías
  • International Data Corporation‏
  • Politecnico di Milano‏
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Making the Digital Connection : Why Physical Retail Stores Need a Reboot

  • Cap Gemini Sogeti (Firm)‪
In this Future of Retail Store Survey, we exaine the causes behind this trend and the solutions that retailers can put in place, drawing on research involving 6,000 consumers and 500 retail industry executives in 9 countries (the research methodology is outlined in detail at the end of this report
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Automotive Smart Factories Putting automotive manufacturers in the digital industrial revolution driving seat

  • Capgemini Digital Transformation Institute
  • Cap Gemini Sogeti (Firm)‪
Smart Factories: How can manufacturers realize the potential of digital industrial revolution – found that the investments that manufacturers are making in smart factories are set to deliver benefits of up to $1,500 billion over the next five years. Investment levels varied widely between industries, but it was notable that automotive was one of the most bullish sectors in this domain. We were keen to understand whether this enthusiasm has led to tangible success. Drawing on the 220+ auto executives we surveyed last year, we surveyed a further 100 executives. Our analysis has some significant findings and implications for the automotive industry: 1. Smart factories could add up to $160 billion annually to the global auto industry as productivity gains by 2023 onwards. 2. The automotive industry is the most enthusiastic about smart factories – it is making larger investments and setting higher targets for its digital manufacturing operations than any other sector. 3. However, few automotive manufacturers have translated this enthusiasm into real progress –42% of smart factory initiatives are struggling and the digital maturity of their manufacturing operations is below par. 4. Those that are making the best progress invest 2.5 times more than the companies that are struggling. Additionally, they are involving their leadership teams, developing their talent, and investing in the right areas. By the “right areas,” we mean those smart factory components that are critical for the future, such as manufacturing intelligence and predictive maintenance. 5. More manufacturers could make a success of this opportunity if they follow in the footsteps of a cohort we call the “digital masters.” This is a group that, in particular, has manufacturing operations functioning at a high level of digital maturity.
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Accessibility of websites and mobile apps A study on the current practices regarding accessibility statements, reporting mechanisms and mobile monitoring methodologies : FINAL REPORT

  • Dialogic
  • Comisión Europea
  • Cap Gemini Sogeti (Firm)‪
Equal access to information and services is a human right applicable to all, including those with the disability making use of the internet. To ensure people with a disability can make use of digitally provided information and public services in Europe, the European Union adopted the Web Accessibility Directive, stipulating Public Sector Bodies to make their websites and mobile applications accessible by 2018. This report presents the current practices in this field and how these can support the development of a European harmonised framework. Based on the examination, the study recommends a standard template for the accessibility statement, presenting relevant content regarding the as-is situation for both end-users and monitoring purposes. For reporting, the study recommends a delegated system in which Public Sector Bodies provide data by assessing their own websites and mobile applications. This data is controlled and aggregated at the national level to determine the level of conformance and to be sent to the Commission. To monitor mobile applications, it recommends the developers to evaluate the accessibility and communicate the results to the respective application owners. This allows for efficient evaluation and relatively easy mitigation of issues, improving the accessibility of mobile applications.
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eGovernment Benchmark 2018 Securing eGovernment for all

  • Cap Gemini Ernst & Young‪
  • Cap Gemini Sogeti (Firm)‪
  • Comisión Europea
  • International Data Corporation‏
  • Politecnico di Milano‏
  • Comisión Europea. Dirección General de Redes de Comunicación, Contenido y Tecnologías
The 2018 eGovernment Benchmark report shows constant improvement in user-centricity and mobile-friendliness of digital public services. But more effort is required in cross-border mobility in order to fulfil Europe's ambition of creating a Digital Single Market. Transparency and the use of eIDs must be further improved as key drivers for trust in digital government. The eGovernment benchmark 2018 report reveals that 10 EU countries (Malta, Austria, Sweden, Finland, the Netherlands, Estonia, Lithuania, Latvia, Portugal, Denmark) and Norway are delivering high-quality digital services with a score above 75% on important events of daily life such as moving, finding or losing a job, starting a business or studying. At the same time, bottom perfoming countries are catching up bridging steadily the performance gap with the ambition to fulfil Europe's goal of creating a Digital Single Market. Progress is visible for all four top-level benchmarks. Europe is most advanced in terms of User-centricity, showing that public administrations keep an eye on user needs and preferences. Despite improvements, further efforts are needed to uplift the eGovernment dimensions of Transparency, Cross-border mobility and Key enablers. Additionally, the newly introduced cyber security assessment in the 2018 benchmark report calls for action: public administrations across Europe need to guarantee foundational security levels. Less than 10% of the 3500 analysed European public websites passed the basic tests performed.
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