Publicación
Artículo científico (article).
Kaizen philosophy: The keys of the permanent suggestion systems analyzed from the workers perspective
RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
oai:riunet.upv.es:10251/123140
RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
- Marin-Garcia, Juan A.|||0000-0001-5416-3938
- Juárez Tárraga, Amable|||0000-0002-8334-8613
- Santandreu Mascarell, Cristina|||0000-0002-9574-9852
[EN] Purpose ¿ The purpose of this paper is to perform a context analysis about a specific Kaizen program,
suggestion systems in permanent teams, and identified the barriers and facilitators that companies encounter
while implementing them from the workers¿ perspective.
Design/methodology/approach ¿ The authors applied an inductive method, the Grounded Theory,
to develop a specific context theory using the information that emerged from a convenience sample of
182 workers in several countries.
Findings ¿ The facilitators and barriers identified for the workers in the field study are aligned with those
identified in previous studies, generally obtained using information provided by managers. The methodology
enabled us to identify the relationships between them and their level of relevance.
Research limitations/implications ¿ The main limitations were linked with the source of the data as the
authors worked with a convenience sample and only analyzed the information provided by the workers.
Practical implications ¿ The identified facilitators, their relationships and their relevance, contribute to
understand the functioning phenomena of suggestion systems in permanent teams to facilitate organizations
using this continuous improvement program more effectively.
Originality/value ¿ The originality of this study, apart from identifying facilitators from the workers¿
perspective, is that the used method enabled us to identify the relationships between them and know how the
operators perceived their relevance.
Keywords Continuous improvement, Barriers, Kaizen, Team effectiveness, Facilitators, Grounded Theory,
Suggestions systems in permanent teams
DOI: http://hdl.handle.net/10251/123140, https://dx.doi.org/10.1108/TQM-12-2017-0176
RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
oai:riunet.upv.es:10251/123140
HANDLE: http://hdl.handle.net/10251/123140, https://dx.doi.org/10.1108/TQM-12-2017-0176
RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
oai:riunet.upv.es:10251/123140
Ver en: http://hdl.handle.net/10251/123140, https://dx.doi.org/10.1108/TQM-12-2017-0176
RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
oai:riunet.upv.es:10251/123140