BUSCADOR RECOLECTA

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oai:upcommons.upc.edu:2117/400865

This work describes the application of user-centred design (UCD) and co-creation tools in the design and development process of an online toolkit that aims to tackle the digital divide in the mobility sector. UCD and co-creation approaches aim to address and understand users’ needs. This paper details the process of co-creation of the toolkit and reflects on its current results. The design process was based on a first phase of understanding the context and defining the users and their needs, followed by a second phase of co-creating the solution and a final phase of evaluating and testing the toolkit usage and co-creation process. A set of mixed methods employed based on UCD and involving different target groups as end-users has resulted in qualitative data that will feed and strengthen the process of co-creation and the final implementation of the toolkit. Beyond the set of tools presented on the website, the approach followed promotes co-creation, collaboration, and participation as key elements to enhance inclusion and accessibility in mobility ecosystems., Peer Reviewed