This paper contributes to the understanding of the end users’ needs and capabilities in digital mobility by presenting a set of personas developed using data from a population-representative survey conducted among 601 Barcelona Metropolitan Area (BMA) residents. The questionnaires were carried out within the framework of the DIGNITY project. The results show that large parts of the population cannot access digital technologies or lack the skills required to use them effectively. As a result, they are not able to take advantage of many digital mobility solutions. The personas in this paper thus present important information on the diversity of potential users, in a way that designers and other stakeholders can find inspiring. This can help them to create inclusive mobility ecosystem, that fit the users’ needs better, resulting in more people being able to use the solutions., This research was done as part of the DIGNITY project, which received funding from the European Union’s Horizon 2020 Research and Innovation Programme under the Grant Agreement number 875542 and was also partially funded by the Spanish Ministry of Science, Innovation and Universities, project RTI2018-095518-B-C22 (MCIU/AEI/FEDER)., Peer Reviewed

Objectius de Desenvolupament Sostenible::11 - Ciutats i Comunitats Sostenibles::11.2 - Per a 2030, proporcionar accés a sistemes de transport segurs, assequibles, accessi­bles i sostenibles per a totes les persones, i millorar la seguretat viària, en particular mitjan­çant l’ampliació del transport públic, amb especial atenció a les necessitats de les persones en situació vulnerable, dones, nenes, nens, persones amb discapacitat i persones grans

Trabajo presentado en: R-Evolucionando el transporte, XIV Congreso de Ingeniería del Transporte (CIT 2021), realizado en modalidad online los días 6, 7 y 8 de julio de 2021, organizado por la Universidad de Burgos, Recent developments in the transport and mobility sectors are radically altering mobility
patterns; these include digitization, smart mobility applications, and local digital services,
which offer a wide range of innovations that are adaptable to rapidly-evolving lifestyles.
However, many services currently are offered as an "online" mode or incorporate digital
elements, and the lack of adequate digital literacy or of specific competencies / skills can
be expected to generate situations of exclusion.
The DIGNITY project (https://www.dignity-project.eu/), a European initiative in the
European Union's H2020 framework, aims to promote an ecosystem of digital mobility
services that is sustainable, integrated, and user-friendly, and which improves accessibility,
social inclusion, daily mobility experiences, and everyday life of all residents. The project
selected four pilot studies in five EU countries (Spain, Italy, Belgium, the Netherlands, and
Germany) for their innovative proposals in sustainable and inclusive mobility. The case
studies apply the DIGNITY approach, which is based on conducting workshops,
interviews, and surveys.
Here, we specifically address the study based in Barcelona, which is at the forefront in
smart urban transformation. The digital divide in mobility in the Barcelona Metropolitan
Area was evaluated using a mixed approach of combining literature review with a
quantitative survey. The results reveal the needs and perceptions of people about local
mobility, as well as the gaps in the use of technology products and services., This research was done as part of the Dignity project which received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement number 875542.

This paper contributes to the understanding of the end users’ needs and capabilities in digital mobility by presenting a set of personas developed using data from a population-representative survey conducted among 601 Barcelona Metropolitan Area (BMA) residents. The questionnaires were carried out within the framework of the DIGNITY project. The results show that large parts of the population cannot access digital technologies or lack the skills required to use them effectively. As a result, they are not able to take advantage of many digital mobility solutions. The personas in this paper thus present important information on the diversity of potential users, in a way that designers and other stakeholders can find inspiring. This can help them to create inclusive mobility ecosystem, that fit the users’ needs better, resulting in more people being able to use the solutions., This research was done as part of the DIGNITY project, which received funding from the European Union’s Horizon 2020 Research and Innovation Programme under the Grant Agreement number 875542 and was also partially funded by the Spanish Ministry of Science, Innovation and Universities, project RTI2018-095518-B-C22 (MCIU/AEI/FEDER)., Peer Reviewed, Postprint (author's final draft)

Objectius de Desenvolupament Sostenible::11 - Ciutats i Comunitats Sostenibles::11.2 - Per a 2030, proporcionar accés a sistemes de transport segurs, assequibles, accessi­bles i sostenibles per a totes les persones, i millorar la seguretat viària, en particular mitjan­çant l’ampliació del transport públic, amb especial atenció a les necessitats de les persones en situació vulnerable, dones, nenes, nens, persones amb discapacitat i persones grans