BUSCADOR RECOLECTA

Purpose
Recently, the application of quality management systems (QMS) in educational institutions has become widespread, in an effort to improve diverse processes and results in schools. However, there are very few studies that enable us to confirm whether these QMS bring true changes that are sustainable over time and lead to improvements in these institutions.
Design/methodology/approach
This study thus aims to assess the impact of the implementation of ISO:9001 standards on school climate and on the satisfaction of the members of the educational community at 80 Spanish preschools, primary and secondary schools in different autonomous communities.
Findings
The analyses performed show conclusive results regarding the impact of ISO:9001 standards on teachers' involvement in improving the school's climate, conflict resolution by the management team and in families' involvement and satisfaction with the school. However, no apparent evidence was found of the impact on relations among teachers, conflict resolution among staff members and the perception of satisfaction by the teachers themselves.
Research limitations/implications
We must bear in mind that the results and conclusions obtained are based on the instrument developed for this study, where it has been the members of the schools themselves who have assessed the changes they have perceived or that have taken place. However, due to the limitation of the instrument, it could be complemented in future research with external evaluations that could complement the results obtained in the present study.
Originality/value
Furthermore, greater impact of the ISO standards was identified in schools from certain regions (Valencia and Andalusia), in state-assisted private schools, in smaller schools and in institutions which have been implementing the QMS for longer periods of time. The management team also perceived a greater improvement in climate than did teachers.

Purpose
A growing number of schools are now implementing quality management systems (QMS). As a result, studies are being conducted to assess the educational benefits of these systems and their capacity to identify areas for improvement in school processes and performance. The purpose the present study is to assess the impact of ISO:9001 implementation on teaching-learning processes in the classroom, and in schools with at least three years’ experience of applying this standard.
Design/methodology/approach
To this end, a questionnaire was administered to a final sample of 2,185 subjects from 80 pre-school, primary and secondary education schools in the regions of Madrid, Castile and León, Andalusia and Valencia (Spain).
Findings
The results show that ISO:9001 implementation yielded a higher than average impact on teaching-learning processes. Specifically, improvements were observed in the subdomains of tutorials, evaluation and classroom teaching methodologies as a result of implementing this QMS.
Originality/value
This impact was higher in state-subsidized private schools in Valencia and Andalusia with over nine years’ experience of ISO:9001 in schools with internal funding plans and in those with fewer than 29 teachers on the staff.

Implementation of Quality Management Systems (QMS) has increased greatly in recent years at a wide variety of institutions. The main purpose of this work is to evaluate and compare the impact of having implemented ISO:9001 standards and the EFQM model on the communication system and external relations at schools. This was done by applying a validated evaluation instrument to 2901 subjects of 116 schools in 4 Spanish Autonomous Communities. The results show that the QMS have a medium-high level of impact on the communication system and a moderate level on the external relations dimension. Furthermore, schools with EFQM feature significantly higher levels of impact on the dimensions studied than schools implementing ISO standards. Significant differences were found in the levels of impact as a function of the number of years of implementation and the type of funding received, among other variables. In addition, an interaction effect was found between the type and size of schools in regard to their external relations.

The aim of this study was to analyse the simultaneous effect of a set of predictors of the impact perceived by teachers and managers of implementing two Quality Management Systems (QMS): European Foundation for Quality Management (EFQM) and ISO:9001 STANDARDS. A sample of 2869 subjects from 114 Spanish schools has been taken, to which a 91-item questionnaire has been applied to assess the perceived impact that the implementation of QMS has had on the schools. Data analysis was carried out using hierarchical-linear modelling. Results show a high level of impact in Management and Planning system and medium impact in Communication, the Learning Process and External Relations. The main predictors of the impact are the position and years of service at the school (on Level 1 -Subject-) and ownership, school size and QMS implemented (on Level 2 -Schools-), finding that the impact perceived in schools with EFQM was higher. The specialised literature shows the scarcity of studies on the impact that QMS have on organisations, especially in the education sector. Thus, this study provides conclusions to the scientific and professional community with objective evidence of predictors of the impact perceived by teachers and managers of implementing QMS in schools.

Es la base de datos que ha permitido realizar los artículos siguientes:
- Fernández-Cruz, F.J.; Rodríguez-Mantilla, J.M. & Fernández-Díaz, M.J. (2020). Impact of the application of ISO 9001 standards on the climate and satisfaction of the members of a school, International Journal of Educational Management, Vol. 34 Iss: 7, pp. 1185-1202. https://doi.org/10.1108/IJEM-10-2018-0332 (ISSN: 0951-354X)
- Rodríguez-Mantilla, J.M.; Martínez-Zarzuelo, A., & Fernández-Cruz, F.J. (2020). Do ISO:9001 Standards and EFQM Model differ in their impact on the External Relations and Communication System at schools?, Evaluation and Program Planning Vol. 80, DOI: https://doi.org/10.1016/j.evalprogplan.2020.101816 (ISSN: 0149-7189)
- Fernández-Cruz, F.J.; Rodríguez-Mantilla, J.M. & Fernández-Díaz, MªJ. (2019). Assessing the impact of ISO:9001 implementation on school teaching and learning processes, Quality Assurance in Education, Vol. 27 Iss: 3, pp. 285 - 303 (ISSN: 0968-4883) DOI: https://doi.org/10.1108/QAE-09-2018-0103
- Rodríguez-Mantilla, J.M., Fernández-Cruz, F.J. &. Fernández-Díaz, MªJ. (2019). Comparative analysis between management team and teachers on the impact of ISO 9001 standards in educational centres, International Journal of Quality and Service Sciences, Vol. 11, Nº 2 (248-264) DOI: https://doi.org/10.1108/IJQSS-06-2018-0057 (ISSN 1756-669X)
- Rodríguez-Mantilla, J.M., Fernández-Cruz, F.J. &. Fernández-Díaz, MªJ. (2018). Factors associated with the impact of implementing quality management systems at schools: a multilevel analysis, Total Quality Management & Business Excellence, Vol. 31, 1-17 DOI: http://dx.doi.org/10.1080/14783363.2018.1490642 (ISSN: 1478-3363)